DAGAN Ordering Information 


Ordering Options:

To help us with your order, please indicate all options as well as probe(s) desired along with appropriate voltage and frequency. (115V AC 60 Hz or 230V AC 50 Hz).

Example of how order should appear:

 Instrument Options Probe(s) Voltage Frequency
BVC-700A N=1 7001 115 60Hz

Written price quotations are valid for 90 days (some cases 30 days). All prices are subject to state and local taxes, if applicable. Dagan does not collect VAT or sales taxes for any jurisdiction other than Minnesota; customer is responsible for remitting any applicable tax for any other jurisdiction. 

Domestic Sales:

Please contact us for current pricing.

Payment Terms: The following are payment terms for domestic institutions and companies:

General Terms:

In most cases, "Net 30 days" payment terms are available to domestic institutions when ordering with a Purchase Order.

  • All prices FOB Minneapolis, Minnesota USA. Payment terms (U.S. and Canada): Net 30 days
  • DELIVERY: Stock to 60 days for most items; email for current lead times.
  • Orders under $100.00 are subject to $20.00 handling charge. All prices in United States dollars (USD).
  • Prices are subject to change without notice.

Prepayment:

  • Prepayment by wire transfer: amount due is the total net price plus any banking/transfer fees

Credit Cards:

  • Dagan only accepts Visa or MasterCard
  • Credit cards now accepted on all orders.
  • In order to pay by credit card, you must follow these specific instructions. Please write an email to sales(at)dagan.com with all of the following information: name, billing address for the credit card, shipping address for the products being ordered, part numbers and quantities of the products being ordered, the name that appears on the credit card, and a telephone number at which you can be contacted during business hours. Someone will then call you in order to get the credit card number, expiration date, and 3-digit verification code.
  • Please do not call the regular Dagan telephone number to place a credit card order. Please write us the email described above, and then wait for us to contact you.

Payment by Bank Transfer, ACH, EFT, etc.:

  • We strongly prefer payment by bank transfer, ACH, EFT, or any other type of transfer that does not involve paper checks.
  • Dagan Corp will complete any type of vendor registration necessary to facilitate this.
  • Dagan Corp is eliminating the $400 credit card limit in order to discourage payment by paper check.

Foreign Sales:

Prices may be slightly higher for some items. Please contact us for current pricing.

Payment Terms: The following are payment terms for foreign institutions and rated companies:

Prepayment:

  • Prepayment by wire transfer: amount due is the total net price plus any banking/transfer fees

NET 30:

In some cases, "Net 30 days" payment terms are available to foreign institutions. A slight fee may be charged in these cases.

  • All prices FOB Minneapolis, Minnesota USA. Payment terms (U.S. and Canada): Net 30 days
  • DELIVERY: Stock to 60 days for most items; email for current lead times.
  • Orders under $100.00 are subject to $20.00 handling charge. All prices in United States dollars (USD).
  • Prices are subject to change without notice.

Payment by Bank Transfer, ACH, EFT, etc.:

  • We strongly prefer payment by bank transfer, ACH, EFT, or any other type of transfer that does not involve paper checks.
  • Dagan Corp will complete any type of vendor registration necessary to facilitate this.
  • Dagan Corp is eliminating the $400 credit card limit in order to discourage payment by paper check.

Returns
All returns in the first 30 days are subject to a 15% restocking charge (minimum $50.00) as well as the billed shipping/insurance/handling charges. The customer pays return shipping. After 30 days, returns are not allowed without prior negotiation. All returned products are subject to inspection and approval prior to issuing credit or replacement. Products must be in original manufacturer’s packaging and include all instructions, manuals, and inserts. Products not in new, sale-ready condition will be returned to the customer or assessed a refurbishment fee. There are no returns or cancellations on custom orders

Cancellations

Items built to customer’s specific specifications may not be cancelled.

Foreign Sales Representatives and Japan:

Orders from anywhere in the world may be placed directly with Dagan Corporation to be shipped to anywhere (except Japan). If you prefer to order through a specific foreign sales representative, have them contact our sales department. If you need the names of representatives in your area, contact us. Please keep in mind that prices will almost always be higher than Dagan's list price when ordering through a representative.

In Japan, Bio Research is our exclusive dealer. Their address is:

BIO RESEARCH CENTER CO., LTD.

YOKOTA BLDG. 4F

2-28-24, IZUMI, HIGASHI-KU,

NAGOYA , JAPAN

TEL: (052) 932-6421

FAX: (052) 932-6755

EMAIL: sales@brck.co.jp

Warranty:

Dagan Corporation warrants all products (except as noted) to be free from defects in workmanship and material under normal use and service for a period of one full year to the original purchaser (one year also for Cornerstone Instruments and instruments sold outside North America) from the date of delivery. During this period, Dagan Corporation will service your instrument at no charge. An email to us can usually provide enough data to confirm the problem. We will then immediately ship to you any replacement parts, or if you prefer that we perform the service, return the instrument to us and we guarantee it will be repaired and shipped back to you.

Please email our customer service department if you have a problem or need an option added to your machine. We will authorize the return of your equipment for repair. Do not return goods until instructions have been received.

Warning: This equipment is not designed or intended for human applications or human experimentation.

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Dagan Corporation  USA   Email: info(at)dagan.com  7/15